Refund Policy

1. Money-Back Guarantee

We are committed to clear and fair billing. If you purchase a new annual subscription to Techzfin and determine that the software does not meet your business needs, you may request a full refund within seven (7) calendar days from the date of payment.

2. Refund Eligibility

Refund requests are evaluated under the following conditions:

• Guarantee Window: Request submitted within seven (7) days of initial subscription purchase.
• Technical Issues: Documented technical inability to generate quotations or access invoices that cannot be resolved by our support desk.
• Billing Duplication: Duplicate charges resulting from payment processing transmission errors.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Requests submitted after the seven (7) day guarantee period has concluded.
• Accounts terminated as a result of violations of our acceptable use guidelines.
• Custom data migration or individualized setup services already delivered.

4. Processing and Timelines

Approved refunds are returned to the original payment source:

• Direct Bank Transfers: Processed within three (3) to five (5) business days.
• Credit / Debit Cards: Processed through the merchant gateway within five (5) to ten (10) business days according to the card issuer's settlement schedule.

5. Post-Refund Data Access

Following refund processing, accounts remain accessible in read-only mode for thirty (30) calendar days to enable users to download their documents and records.